Question

True or False: The closing of this message follows the writing plan for refusing routine requests. True False When delivering bad news to customers, use an indirect strategy as you would with other bad news messages, and maintain a positive tone.

Answer 1

It is a true statement that:

• the closing of this message follows the writing plan for refusing routine requests.
• we should use an indirect strategy as you would with other bad news messages and maintain a positive tone when delivering bad news to customers.

What entails the refusal of routine requests?

The routine requests would be a form of key points that should be listed in which both the sender and the recipient must acknowledge.

These key points would then serve as a writing plan that would explain why the sender refused such routine requests.

Hence, in this case, it is concluded that internal request is a significant issue to consider carefully in a working environment.

Read more about routine requests

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