The central idea of this excerpt is that amoral concepts should not be twisted into vices and used for selfish reasons.
A central idea is the primary idea that the author of a text is trying to promote.
In this case, the author makes it clear in their topic sentence that their primary goal is to "provide the best possible service to its customers."
The author makes recourse to historical evidence such as the issue with the Rural Women with Mental Disabilities Concern Group as a case study to buttress their claim.
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