You are an employee for an independent bookstore called Alexandria. Your boss and Alexandria's owner, Frank Miltner, has owned the store for almost thirty years. Frank is worried about his company's ability to compete with online booksellers. He wants to develop a social media presence and use it to help Alexandria connect with customers in the modern market, but he has no idea how to make that happen. It's up to you! Frank begins by asking, "This social media stuff is all free, right? It won't affect our budget?"How do you reply?
