Regarding performance, sources of information include complaints or issues raised by employees, existing performance metrics or reports, financial reports, and quality reports, while sources of information include VOC (Voice of the Customer) tools.

An internal sources is one that include complaints or issues raised by employees while an external sources is one that includes VOC (Voice of the Customer) tools.

What is an internal sources?

This refers to information that comes from outgoing mails, memos, notices, circulars, bulletins and manuals.

What is an external sources?

This refers to information from source other than the Internal Sources such as information from licensed or subscription-based websites.

Regarding performance, ________ sources of information include complaints or issues raised by employees, existing performance metrics or reports, financial reports, and quality reports, while ________ sources of information include VOC (Voice of the Customer) tools.

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What is an internal sources?

What is an external sources?

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Regarding performance, sources of information include complaints or issues raised by employees, existing performance metrics or reports, financial reports, and quality reports, while sources of information include VOC (Voice of the Customer) tools.