Question

ALBERTO: Tami, I’ve got a problem. Can we talk for a minute?
TAMI: Sure, Alberto, what’s up?
ALBERTO: Last week my sous-chef, Ricky, bought tomatoes that just weren’t ripe. It made me really angry. We’ll never keep our Michelin star unless we maintain the quality of our produce!
TAMI: Wow, Alberto, that sounds like a real problem. So you’re saying that Ricky bought tomatoes you couldn’t serve?
ALBERTO: Yes! And it’s not the first time...
TAMI: I’ll do something about this right away.
What component of reflective listening is missing from this conversation?

Affirming contact
Clarifying the implicit
Paraphrasing the expressed

Answer 1

Clarifying the implicit is the component of reflective listening missing from this conversation.

Affirming contact:

The goal of affirming contact is to convey attention and assurance rather than necessarily agreement.

hence in the coversation "Wow" and "Yes!" convey attention and displays affirming contact.

Paraphrasing the expressed:

It explains to the speaker what was heard, as well as what the listener's feelings and ideas were. utilize a follow-up query occasionally

Hence Paraphrasing the expressed can be seen in the conversation when TAMI said "So you’re saying that Ricky bought tomatoes you couldn’t serve?" where he rephrased to what ALBERTO said.

Clarifying the implicit:

It clarify any implicit portions of the message, which includes ideas and sentiments that are not fully or clearly articulated together with their openly declared message.

Hence Clarifying the implicit is missing from the conversation.

Learn more about reflective listening here:

https://brainly.com/question/8955472

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