The knowledge management system should help an organization to:
- promote innovation
- improve customer service
- increase revenue by reducing the delivery time
- improve employee retention rates through reward
What is a knowledge management system?
This refers to the information system that stores and retrieves knowledge to improve understanding and collaboration of the business process.
Hence, the system is expected to promote innovation, improve customer service, increase revenue by reducing the delivery time, improve employee retention rates through reward.
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