Question

A medical assistant is answering the clinic phone. Which of the following guidelines demonstrates professional telephone etiquette?

Answer 1

Answer:

Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, proper etiquette suggests that you give the first caller priority unless the second caller has an emergency.

Answer 2

Answer: Answering the telephone in a professional manner involves answering within two to three rings, so the caller is not left waiting. If taking multiple calls, proper etiquette suggests that you give the first caller priority unless the second caller has an emergency.