Question

Robyn works as a barista at a local coffee shop. a customer ordered a medium coffee with sugar and cream. robyn called back to her co-worker "medium daily drip sweet and light". when the order was ready, robyn said to the customer "your medium coffee with cream and sugar is ready. have a great day!" robyn understands what concept of communication? o a) code switching b) body language c) persuasion d) customer satisfaction submit f question

Answer 1

Taking into account the given text, the concept of communication that Robyn understands is: code switching.

What is Code Switching?

Code switching is an ability that a person possesses, either to speak in two different languages at the same time, or to express themselves in two different ways depending on the place or the person they are with.

In the case of Robyn, she receives an order from the customer in a code that is usual for him, then Robyn exchanges it so that it is understandable to her partner, and finally, she delivers the order using the same words as the her client.

If you want to learn more about Code Switching, you can visit the following link: https://brainly.com/question/2661389

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