Question

7. When Professor Park travels for business, she always rents her car through Station Rental
Company because no matter the office location they honor her corporate rate. On her most recent
three business trips, Professor Park has rented her car through Station Rental Company and she
received her normal rate for the first two trips to Idaho and Florida, but she received a higher rate
for the last trip to Oklahoma. Professor Park completed an online survey to express her
disappointment that her normal rental rate was not honored at the Oklahoma rental office. This
scenario is an example of which service characteristic?
Omarketability
O inseparability
O variability
O intangibility

Answer 1

The provided scenario gives an example of variability in the service provided by the rental company.

Option C is the correct answer.

What is meant by corporate rate?

The corporate rate is the fees levied by the hotel or rental company for a stay from their guests.

The variability in service by the rental company can be analyzed from the charging of two standard rates for the initial two trips done by the Park in respect of renting a car. But for the third trip, Park has to give a much higher amount for the same company for the renting service.

Therefore, the levying of higher charges for the third trip creates variability in the rental services provided by the company.

Learn more about the rental company in the related link:

https://brainly.com/question/25822025

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