Answer:
c) Mediation and Arbitration
Explanation:
Mediation is a less formal method of settling a disagreement than arbitration. A mediator is a neutral third party who helps the parties reach a settlement of their disagreement.
Arbitration is a more formal mechanism for settling conflicts. Arbitration frequently follows formal norms of process, and the arbitrator may have legal knowledge that a mediator does not. The arbitrator is a neutral third party but should have some competence in the field that is the subject of the dispute.
