The true statement is related to the guidance of the agency that develops specific protocols for its configuration.
It corresponds to a guideline that specifies how a certain action should be performed, making the routine process more agile and solid, in order to achieve a goal.
Therefore, in an organization, protocols must be shared and clearly exposed at all hierarchical levels to be effectively enforced.
Find out more about guidelines here:
https://brainly.com/question/6947486
#SPJ1