Question

Question 2: Imagine you are a systems analyst trying to understand the bookstore system in
the college. This is system is needed to allow students to order books online for the courses
they are enrolled in. It is used by students and a number of staff (e.g. bookstore manager,
а
bookstore staff, and faculty members). The IT experts provides support to staff and students.
Draw a Rich Picture with a focus on exploring issues related to the bookstore system in the
college. Ask your classmates about their feelings to get multiple perspectives in play (3%).

Answer 1

One important issue that can emerge in this system is lack of accurate data or problems when registering the information in the system.

What does this system require?

In this system, it is important data is correctly registered. This includes:

• The number of units available for each book.
• The delivery information of each student.
• The prices and payment information for each book.

What problems can this system have?

Considering this system is mainly an information system, the main problem would be that data is not correctly registered. For example:

• The system shows there are 20 books available but there are only 10 books available.
• The system mixes up the delivery information of students.
• The system does not register correctly the payment information

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