Lazy Eddie is a furniture chain specializing in recliners. Their management has asked you to review the large number of printed reports that are distributed to Lazy Eddie’s 35 store managers. Management is not sure that the managers actually read or use the reports, even though the store managers say they want them. Store visits have shown many of the reports end up stacked on top of filing cabinets, seemingly untouched. To determine if store managers really use the printed reports, management has asked you to create a procedure that requires users to review and justify their information needs. You could design a form that asks if the information still is required, and why. You could try to get users to decide if a report is worth the cost of producing it. How do you proceed?

Acknowledge the receipt of the report.
The report has to be reviewed by the user within a stipulated time and recording of the time of review has to be noted
The user should provide feedback on various critical areas that has been discussed in the report.
User has to provide an overall feedback on the information provided in the report

Areas of additional information required and its significanceshould be noted.
Self-attestation with the time of completion of the process should be noted by the store manager.
Periodic feedback of how the report has been facilitated and alterations required should be reported.

What is a procedure?

A procedure simply means the steps that instructs workers on executing the activities of a business process. It specifies for each step what needs to be done, when the procedure should be executed and who should execute it.

In this case, the procedures that require the users to review and justify their information needs are illustrated above.

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