What managerial role does T. K. Kurien assume in his approach to attaining his division's goal of improved customer service

Respuesta :

T. K. Kurien, an Indian chartered accountant and business executive can be said to assume the managerial role of: a change leader.

Who is a Change Leader?

A change leader can be described as someone who takes on the responsibility of leading and guiding a group of people to plan and implement changes.

They encourage and work with employees during the decision-making process.

Thus, T. K. Kurien, an Indian chartered accountant and business executive who understands the key importance of employee's contribution to an organization, can be said to assume the managerial role of: a change leader.

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