Question

Jaylen heads an insurance company that he would like to move to a higher level of performance. Lately, his managers have been telling him that there are some issues with how policies are being marketed, mainly due to the way management has structured its procedures for creating policies. One of the managers asks Jaylen how they should deal with the employees in case they become aware of the problem. What should Jaylen tell him?

Answer 1

Jaylen should tell managers to inform workers about the situation facing the company and challenge them to help them resolve it in case the employees become aware of the problem facing the company.

What is a horizontal structure?

It corresponds to a management style where there is greater flexibility in the organizational structure, giving greater autonomy and sharing of responsibilities by team members.

Therefore, if director Jaylen proposes that managers should motivate employees to participate in solving organizational problems, he is adopting horizontal management, which generates greater reliability and creativity.

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