Phone Center Scenario The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked technical knowledge because none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?
A. Host a traditional American barbeque so the American and Indian employees can get acquainted.
B. Remind the American employees that the Indians may be showing respect by remaining silent.
C. Order the Indian employees to interact more during the session.
D. Ignore the complaints of the American employees and continue the training sessions as planned.

Question

01-03-2022
Business

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Phone Center Scenario The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager is hired and trained to replace him. After the first training session, a number of the Michigan employees expressed frustration that the Indian employees lacked technical knowledge because none of them asked questions or offered answers. Which of the following would be the best way for Hank to handle the situation?
A. Host a traditional American barbeque so the American and Indian employees can get acquainted.
B. Remind the American employees that the Indians may be showing respect by remaining silent.
C. Order the Indian employees to interact more during the session.
D. Ignore the complaints of the American employees and continue the training sessions as planned.

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ogorwyne ogorwyne · Answer 1 · 2022-03-14T10:40:20+01:00

The best way that Hank would handle this situation would be to Remind the American employees that the Indians may be showing respect by remaining silent.

Why the Indians may be silent

The reason for this silence could be due to the fact that the people are from a region where the society frowns at talking back to authority.

Understanding these people's culture would make the Michigan's understand why the people are that way.

Read more on culture here:https://brainly.com/question/514395