Question

how to use communication skills to manage complex, sensitive, abusive or challenging situations and behaviours.​

Answer 1

The use of communication skills to manage complex situations can be accomplished by:

• Remaining calm

• Respectful

What is Communication?

This is the process in which information is exchanged through medium such as:

• Talking

• Body movement

• Writing etc.

In managing complex, sensitive, abusive or challenging situations and behaviours one must remain calm, focused and respectful.

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