Question

Imagine an important customer shows up at a hotel that is fully booked, and the reservation is missing. The manager must decide how to respond to the customer. At which level would this decision be made?

Answer 1

The level at which this decision be made is:

• Managers must make decisions quickly

What is Management?

This refers to the act of organization of activities within a company where he meets customer needs and also the staff are given clear directives.

With this in mind, we can see that because of this mistake which shows that an important customer comes to a hotel and the reservation is missing and the hotel is booked full, then the manager needs to make decisions quickly.

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