Question

A patient sits in his doctor's waiting room for more than an hour. After almost 90 minutes of waiting, the patient loses control. What should the receptionist do?.

Answer 1

The receptionist should ask the patient to calm down, and explain the causes of the delay.

Long wait time

Need to wait to be seen is inside the physical facilities of the clinic. Known in the market as “chair tea”, the procedure is delayed by poor time and attendance management. These are very boring situations and no one likes to go through them.

With this information, we can conclude that the receptionist should ask for calm and if he is attacked, ask for help to control the patient.

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