Answer:
Twisting: Misrepresenting by an insurance entity causing clients to drop the policy.
Explanation:
Defamation is incorrect because the slander/misrepresentation of a personal identity doesn't make the forfeit any policies.
Churning has nothing to do with this, as churning means a broker or agent breaks an agreement of sorts with the client.
Coercion is basically intimidation so that the victim doesn't speak out and acts a threat of violent force if the victim does speak out.
