While you are working as a medical assistant, two phone calls come in at the same time: one for an appointment, which you answer first, and one from a mother who says her child might have swallowed rat poison. How would you handle these calls to be sure the patients get the attention they need?
Put the appointment on hold. Get the mother to understand that her situation is serious and she should hang up and phone 911. Rat poison is meant for rats not people.
