It is vital to give the right response. People often behave in bizarre or arrogant way. Based on the fact that she is low in emotional intelligence, it is better not to aggravate things but you explain expectations and offer to coach or find solutions.
A person who is low in this, is said to be one who does not effectively handles their own emotions and impulses.
Note that the General mental ability is the ability to quickly acquire, process, and apply information.
But in the case above, she does not show effective performance, and this shows that she is low in ability to get, process, and apply information.
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