Question

A trainer has a client request their records; how must that request be made

Answer 1

If a trainer has a client request their records, the request can be made

• If a trainer has a client request their records, the  trainer should ask his client to put the request for record in writing, as it will be more effective.

It should be more effective than the client asking for the record over the phone or going on to ask the trainer's manager.

Another good way for the clients to ask for his record is probably in a face to face conversation.

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Answer 2

The trainer should ask the manager.

It should be noted that when the client requests their records from the trainer it's important that the trainer should go to the manager.

• The trainer isn't the one that should be in charge of the records.
• The manager will have the records and the trainer can ask him.
• Telling him face to face or over the phone isn't appropriate.
• They should ask the manager first and it should be in writing.

Thus the correct option is D.  

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