Question

Consider a hypothetical business problem of increased number of incidents and service requests raised by the users that was affecting the turnaround time at their IT help desk. Which tool set combination has the potential to provide the complete end to end solution

Answer 1

Based on the information given, the set of tools that will be used include kore ai, smart analysis, ikon, dynatrace, and remedy.

From the complete information, smart analytics simply means the process of collecting and analyzing data in order to help businesses make better decisions.

Dynatrace is also important as it provides a softwares platform that's based on artificial intelligence which will help achieve organizational goals.

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