Imagine that you’re a dental hygienist. While cleaning a client's teeth you ask what flavor toothpaste to use and they say "orange," but you accidentally use cinnamon. The next day the client writes a bad review online, saying you didn't listen to them. Bad reviews are bad for your business. You need to figure out a way to communicate an apology to the client. How will you reach out and what will you say?
most often than not, a person with become angry when not getting their way, so try to explain the you client that you are human, and that we all make mistakes
