Question

You are charged with hiring a manager for a fast food restaurant. The operations within the store are highly standardized, and employees have very specific job descriptions. The person will be in charge of managing around thirty employees. There is a high degree of turnover among employees so retention will be an important priority. Most employees who work in the restaurant are young with low levels of work experience and few of them view the restaurant business as a full time career. The atmosphere in the restaurant has a fast pace. In this company, managers are often promoted from within and this position is an exception. Therefore, the incoming manager may not receive a warm welcome from employees who were passed over for a promotion and their colleagues. Finally, the position power of the manager will be somewhat limited because employees are unionized. Therefore, the manager will have limited opportunities for distributing pay raises or bonuses.

Required:
a. Identify the leadership traits and behaviors that are desirable for this position.
b. Design an approach to selecting this person.
c. Which methods of employee selection would you use?

Answer 1

Desirable leadership traits and behaviors for this position might be a motivational leadership style, focused on establishing effective communication and a sense of team belonging.

These leadership characteristics would be essential to encourage work and increase reliability, through effective communication, coordination based on cooperation and employee motivation, which can contribute to the reduction of turnover.

One approach to selecting this manager could be through interviews where the recruiter would identify the candidate's profile and experiences, to hire the person most aligned with the company's objectives.

Employees could be selected through curriculum analysis and interviews, where the working methods and employee training would be explained, in order to find the appropriate profile that would increase integration and motivation in the work environment.

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