Question

All of the following is true about CRM, or Customer Relationship Management except:______.
a. It is an enterprise software
b. Accounting department uses it to facilitate billing
c. It is replacing the human resource department
d. It is the processes a company uses to track and organize all aspects of customer encounters

Answer 1

Answer:

B

Explanation:

The purpose of CRM is not to replace the human resource department.

Answer 2

Considering the available options, the statement that is not true about CRM or Customer Relationship Management is "Accounting department uses it to facilitate billing."

CRM is an enterprise software with a rough global market value of over $40 billion.

Because it is an automated system, many firms are now using it to replace the human resource department.

Also, CRM is known for being a process that a company uses to monitor and oversee all aspects of customer relations.

Hence, in this case, it is concluded that the correct answer is option B. "Accounting department uses it to facilitate billing."

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