Respuesta :
Customer experience is very important in building customer’s loyalty.
Loyal customers develop an allegiance to a company, they often purchased goods and services offered by such company. They also turned out to become brand ambassadors by influencing others to buy the company’s product.
There are lots of factors that make a customer to be loyal to a company and some of these include
- Providing excellence support for customers
- Providing exclusive offers for members
- Organizing a loyal program
- Working on and listening to feedback from customers
- Providing customized promotions to customers
- Customers always expect some service levels expectation from a company. It could be in form of staff attentiveness or product knowledge.
To build a good customer experience, there are certain things a company should do and these include
- Company should create an environment that gives their customers a sense of belonging
- Company should provide a better brand experience across the channels the customers are using to engage the company
- Company should also provide a customer experience that is simple and consistent.
- Company should make use of social media to connect and maintain a better engagement between the company and its customers.
- The use of technology is also very important. It will improve customers and company’s interaction
When a company makes their customers to feel like they are member of the community, the customers will grant loyalty to such company.
LEARN MORE:
- most direct cause of customer loyalty https://brainly.com/question/11657891
KEYWORDS:
- customer service
- product and services
- social media
- loyal program
- customer feedback
