Sophie knows that strong organisational commitment will leads to lower turnover and more organizational citizenship behaviors.
Organisational commitment refers to the affection that the employees have towards the company, leading to lower turnover and organisational citizenship behavior.
Therefore, the answer is organisational commitment because if theire is no organisational commitment, then, the organization will experience higher organizational turnover because of employees's disaffection towards the company.
Learn more about this here
brainly.com/question/4891892