James has been in his management position for many years and is comfortable there. Recently, the CEO has been applying pressure on James to get his department to become more computer literate, something that has pushed his comfort level. The CEO assigned a computer expert named Randal to James’ unit to help with training. Since coming on board, Randal has been aggressive in making recommendations for technology advancement. Yesterday, James overheard Randal make a demeaning comment to one of his employees that asserted James had not learned much so far and may not be capable of managing the unit anymore. If you were James, which responses would be the most effective and least effective?

James should not remain in his comfort zone because it is not an advantageous option. James must demonstrate that he is able and willing to become computer literate by a change of attitude.

2. The most ineffective response from James would be for him to show anger at Randal. Instead of this, he should approach Randal with an open mind, ready to learn.

Thus, Randal may take James' job if James does not rethink his strategy and push his unit to embrace the technological advancement recommended by Randal.

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