The interdisciplinary field of organizational behavior gives managers the information they need to understand, and to predict, employees’ behaviors at work.
Organizational behavior can be defined as the ways and patterns in which an individual relates with other people in an organization. The knowledge ensures that individuals in an organization are able to work as a team without any conflict .
It also helps to know how employees relate with customers as customer satisfaction is very vital in order to gain more customers and profit.
The knowledge by employers helps to make the right choices in recruitment as it is important in helping to prevent destruction of properties as a result of issues between two or more individuals.
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