Question

Suppose that a Spotify Premium subscriber downloaded a playlist to their phone but never listened to the songs. They then cancelled their subscription and were disappointed to find out that their songs were no longer available on their phone. The fact that the consumer could only listen to those songs when actively subscribed to the service demonstrates which characteristic that distinguishes products from goods

Answer 1

The fact that consumers can only listen to these songs when they have actively subscribed to the Spotify service demonstrates the perishability characteristic that differentiates products from goods.

The services have the following characteristics:

• Intangibility
• Inseparability
• Variability
• Perishability

Since perishability is a characteristic that guarantees that services cannot be stocked, that is, if they are not used, they cease to exist.

Therefore, when canceling the subscription to the music streaming service, users were no longer able to have the songs downloaded on their phone available, demonstrating the perishability characteristic of the services.

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