This is a graded discussion: 100 points possible
Week 5 Lesson 1 Discussion
Deanna is a new medical assistant in the office in which you work. She does not understand the matrix for making appointments. On her second
day at work, she is on her own to make appointments, because the person who usually makes appointments is out with a sick child. Deanna
makes two appointments in each slot as she did in her previous place of employment instead of the one that should have been made using the
matrix. How will this affect the patients who are being seen for the next few days? What will this mistake do to public relations in the office?
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The mistake made by Deanna in her new place of employment will negatively affect the patients for the next few days as well as public relations in the office.

By creating two appointments in each slot instead of the one appointment that she should have made, Deanna will cause problems for the patients in question. The patients will arrive to their appointments only to find that they are scheduled at the same time as another patient which would mean one of them will have to wait. This is sure to anger some patients.

Public relations is described as the relationship that an entity has with the public, in this case the offices relationship with the patients. Due to the patients anger generated by this mistake, public relations will be negativity impacted as patients are likely to see the office as irresponsible or unreliable.

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