You need to find the acceleration once the rope starts acting.
For that, first you need the velocity, V, when Karen ends the 2.0 m free fall
V^2 = Vo^2 + 2gd = 0^2 + 2* 9.81m/s^2 * 2.0 m = 39.24 m^2 / s^2 => V = 6.26 m/s
From that point, the rope starts acting with a net force that produces a constant acceleration, modeled as per these values and equation:
Vo = 6.26m/s
Vf = 0
Vf^2 = Vo^2 + 2ad => a = [Vf^2 - Vo^2] / 2d = [0^2 - (6.26 m/s)2 ] /2(1m) = -19.62 m/s^2
That acceleration is due to the difference of the force applied by the rope - the weight of Karen:
Weight of Karen: mg
Weight of karen - Force of the rope = Net force = ma
mg - Force of the rope = ma
Force of the rope = mg - ma = m(g -a) = m [9.81m/s^2 - (-19.62m/s^2) ]= 29.43m
To express it as a multiple of her weight, divide it by her weight (mg = 9.81m) =>
29.43m / 9.81m = 3.0
Answer: 3.0 times.