Respuesta :

When you are unsure of what to do the best strategy for defusing such situations is distract.

The distract strategy is used when the observer is unable to use the direct or delegate strategies.

Lets assume that you are in the midst of two of your friends who are having an argument. If the argument escalates and is about to get physical, you can use the distract strategy by doing something that would make them pause.

You could deliberately spill a cup of tea on the table and the action would get parties to pause.

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Universidad de Mexico