Question

Lakesha is preparing an internal newsletter for her company to describe the best practices for dealing with customer complaints. What
will help Lakesha create a good informational report?
O Prepare a simple report detailing the common industry practices for dealing with customer complaints.
O Research common complaint-management programs and write a report about the research in an email to her co-workers.
Prepare a simple report explaining the company's process for addressing customer complaints.

Answer 1

In order for Lakesha to create a good informational report, then she should prepare a simple report explaining the company's process for addressing customer complaints.

• An informational report is a report that contains facts and detailed information about a particular topic.

• Based on the information given, detailing the common practices that are used by the industry in dealing with customer complaints isn't required in this case but rather, the company should be more specific on ways that it can use to handle its personal issue.

• Therefore, Lakesha should prepare a simple report explaining the company's process for addressing customer complaints.

In conclusion, the correct option is C.

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