Answer: -3.38%
Explanation:
The percentage change in productivity over the past years will be calculated thus:
The Productivity will be the total packages handled divided by the number of drivers employed.
Last year Productivity will be:
= 103600/83
= 1248.19 packages per driver
This year Productivity will be:
= 112160/93
= 1206.02 packages per driver
Therefore, the percentage change in productivity = (This year Productivity - Last year Productivity) / (Last year Productivity) ×100
= [(1206.02-1248.19) / (1248.19)] × 100
= -42.17/1248.19 × 100
= -3.38%