Question

Enterprise Rent-A-Car analyzed and increased their comprehension of how service requests were managed and then made process improvement, bolstering customer experience. What tool did they use? c) New Product Development (NPD) d) Six sigma b) Radical redesign a) Business Process Management (BPM) e) Product life cycle management

Answer 1

Answer:

a) Business Process Management (BPM)

Explanation:

It is correct to say that Enterprise Rent-A-Car used business process management (BPM) to increase their understanding of how service requests were managed, drive process improvements, and enhance the customer experience.

BPM is an effective and easy-to-implement management tool that helps organizations achieve continuous process improvement, as it provides managers with real business data that enable them to make a more effective decision-making process through data and information generated in an intelligent system, which automates the process of understanding the organizational environment through modeling, simulation, execution, control and correction of bottlenecks found in the processes, so that there is continuous improvement in the processes, increasing quality and increasing the positive results of the organization.

Answer 2

The enterprise must use  Business Process Management (BPM) method for analyzing purposes.    

What is Business Process Management?

BPM is the process that helps in discovering, analyzing, and improving processes of business. It leads to the practice of contentious improvement in activities.

Therefore, it enables the understanding of environment modeling and making corrections in bottlenecks for raising quality standards.

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