Question

Complete the following response email letter using suggested words.

Dear Susan Tucker,

1. Thank/ e-mail/ dated/ August 15.

.................................................................................................................................................

I was very concerned to learn about the problem you have had. You should receive coffee maker instead of coffee roaster.

2. This/ because/ employee/ type/ wrong.

.................................................................................................................................................

3. would/ apologise/ for/ inconvenience.

.................................................................................................................................................

4. We/ send/ new/ coffee maker/ by/ week.

.................................................................................................................................................

To compensate for this inconvenience,

5. we/ offer/ you/ discount/ payment.

.................................................................................................................................................

6. Also, we/ would/ return/ coffee roaster/ convenience.

.................................................................................................................................................

Once again, I hope you will accept my apologies for any inconvenience we may have caused.

Sincerely,

Jee Choi

Sales Manager

Answer 1

Answer:

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Answer 2

Complete the email using suggested words

Dear Susan Tucker,

Thank you for your e-mail dated August 15.

I was very concerned to learn about the problem you have had. You should receive coffee maker instead of coffee roaster.

This is because our employee gave you a wrong type.

I apologise for the inconvenience. We would offer you a discount payment

Also, we would return the coffee roaster for your convenience.

Once again, I hope you will accept my apologies for any inconvenience we may have caused.

Sincerely,

Jee Choi

Sales Manager

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