Question

Rodney, a user in the research department, reports that he is experiencing blue screen errors while using his Windows computer. You ask Rodney if anything has changed on the computer recently. Rodney explains that he recently installed a TV tuner board in an expansion slot. Now he has to reboot the computer every time he loads the TV tuner application to watch TV. You need to fix Rodney's computer and prevent Rodney from using the TV until you can install an updated driver. What should you do?

Answer 1

Answer:

Remove the tuner board from the expansion slot. That way he can't use it to watch TV and you likely will eliminate the source of BSODs.

If you want to be sure that the tuner board is the cause of BSODs, check the stop code on the BSOD, or debug the minidump file that is auto generated by Windows whenever it crashes. Or, if you configure windows for a full memory dump, you can wait for another crash and then analyze the full dump instead.