Isaac is a bright student, but he procrastinates. He puts off writing term papers and gets incomplete grades from his teachers which eventually become F's. Issac's therapist assumes that Issac's procrastination masks his low self-regard, and that he is out of touch with his real feelings. The therapist tries to create a therapeutic environment of empathy and support in which Isaac can explore his problems and find a solution to them. This therapeutic approach is: