Question

Digital collaboration tools can ensure that clients are able to record their
requests or issues. This would be particularly important to people working in
which field?
A. Science and engineering
B. Customer service
C. Human resources
D. Internet and media

Answer 1

Answer:

Option B, Customer service

Explanation:

People working in customer service industry  continuously record their conversation with the customer for future references. These recordings are used to tally order placed, issue raised or help seeked so that maximum customer satisfaction can be ensured.

Hence, option B is correct