Answer:
IBM
b. flattening their organization and empowering their employees, allowing them to get closer to the customer.
Explanation:
By firing more than 10,000 people during a major reorganization, IBM removed many middle managerial layers, thus flattening the organization. As a result, employees down the managerial ladder will be empowered to work closely with IBM customers. What is achieved is called a flat organization, which has few or no levels of middle managers. A flat organization improves communication between the executive and the customer-facing employees.