Respuesta :
Answer:
d. by increasing their customer knowledge and leveraging that information to improve customer experience
Explanation:
Consumers are at the heart of all businesses as they are the ones who our product are targeted. They purchase these goods and the company makes profit. Therefore, it is paramount for businesses to identify their target consumers in other to understand their preference and serve them accordingly. With data analytics, a consumers purchase history, likes and viewed products may be used to improve relationship between consumers and service providers. Once a consumer's preference is anlysed using data, then this is leveraged to improve the kind of service offered to such consumer leasing to better consumer experience.
The way in which the auditing of the client’s customer journey and mapping out the kind of data they need to collect at each touch point helps the client achieve their objectives is;
A: by updating their sales platform and adding new features
The missing options are;
A. by updating their sales platform and adding new features
B. by shifting the focus away from the customer and towards new products or services
C. by identifying products that are poor sellers and removing them from the inventory
D. by increasing their customer knowledge and leveraging that information to improve customer experience.
Looking at the given options, the one that is correct is Option A. This is because the company will by that medium, introduce new features that would be very useful in making the sales platform to be more efficient.
Now, Accenture is a company that does consultancy services by providing digital solutions to companies to help them to optimize their business operations. Thus, their different tools will help to give this their client an extra edge that will give them a good advantage over their competitors.
Read more about Accenture at; https://brainly.com/question/25702705
