Answer:
feedback control
Explanation:
From the question we are informed about Remote Control Corporation who sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction.in this case, This is an example of feedback control.
The feedback control can be regarded as practice of responding meaningfully to customers when they leave feedback. For instance, if a customer lay a complains about being overcharged, The response of the company could be an apology as well as issueing of a refund.Customers may give feedback in a situation whereby they have a particularly memorable experience
