A user calls and complains that she cannot access important company files from her personal device. You confirm that Intune policies are properly set up and assigned to her. What could be the issue that is blocking her from accessing the files

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A user calls and complains that she cannot access important company files from her personal device. You confirm that Intune policies are properly set up and assigned to her. What could be the issue that is blocking her from accessing the files? The user's device is rooted or jailbroken.

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