Question

Kevin didn’t hear the last half of Angela’s speech because he was thinking about how he disagreed with something she said. He then decided the majority of the information she presented didn’t apply to him. This is an example of a failure to _________________.
a. listen with empathy
b. listen for total meaning
c. listen ethically
d. listen with an open mind

Answer 1

The answer is A: Failure to listen with empathy

Answer 2

This is an example of a failure to a. listen with empathy

Empathetic listening is about really understanding the person who’s talking to you. That means it goes beyond active listening and deep into the zone of non-judging and empathy. Non-judgment while you listen to others means you can truly hear them with an open mind. Empathy refers to emotionally connecting with another person through identification, compassion, understanding, feeling, and insight.