Answer:
B. net income serves as the best indicator for the hardto measure longrun operational performance
Explanation:
The balanced scorecard (BSC) defines the strategic planning and management system. The organizations use balance score card for aligning day to day work so that it came to know that the work should be done on the strategy made also at the same time the measurement and monitoring id to be done towards the strategic targets
So according to the situation, the option b is correct