The way you communicate with others how you say things and what you say plays a role in how messages are received by the other person. Which type of communication use gestures and tone of voice that can seem threatening to the other person?
A. aggressive
B. assertive
C. cooperation
D. passive
Which of the following examples is an example of passive behavior?
A. actively listening to the other person
B. always wanting your own way
C. denying your own feelings and making excuses
D. interrupting and being sarcastic
There are four communication skills that have been proven to be very effective when sharing information. The four skills are: Using "I" messages, active listening, assertiveness and _________.
A. aggressiveness
B. body language
C. cooperation
D. compromise
