3. _________ is a type of form used to obtain important feedback from customers by
asking them to answer checklist.
A. Survey form
B. Bio-data form
C. Interview form
D. Health check form
4. This social benefit from patronizing products and services project how customers
wants to be ________ by others.
A. admired
B. accepted
C. perceived
D. acknowledged
5. Marketing companies exert effort to consider positive feelings provided to customers
in order to create __________ connection with them.
A. Social
B. Emotional
C. Functional
D. Economical
